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Returns & Refunds

The following criteria must be met to be eligible for an exchange or refund:

Exchanges and returns must be postmarked within 30 days of the original order date.

Item(s) must be new, unused and in their original packaging, along with all accessories. Check item restrictions below.

Item(s) must be accompanied by the packing slip generated from the return process noted above.

We recommend using a traceable shipping method with delivery confirmation.

If a refund is denied based on the above criteria, a representative will return the item to you as soon as possible.

Restocking Fee:

There is a 15% restocking fee if 5 or more of one item is returned.

Defective Items:

If you received an item that is damaged, we'll fix it - fast. Contact Customer Care within 14 days of the original order date, and we'll do everything we can to ensure you receive the replacement product(s) quickly.

Sizing Issues:

If you are returning an item because of a size issue, please make sure you check the costume itself and not rely on the label on the outside packaging. It is not unusual for a manufacturer to use the same labeling or packaging for all costume sizes. In addition, it is possible that the size of the costume is correct while the packaging labeling is incorrect.

About Exchange:

1. For standard size products:

After the delivery of the goods, if it is a quality problem, we are responsible for repair and exchange. Man-made damage is not included in this column (Before all goods are being sent to the shipping company, there are quality inspection reports and archives) other wise we will not refund or exchange.

The goods have been delivered:

Please return the original items to our company first, we can free to exchange the size if the item without damage, no traces of use and no stains, you only need to pay a new shipping fee.

The goods are not delivered:

We offer a free exchange size service, but the delivery time needs to be extended.

2. For customized products:

    After the delivery of the goods, if it is a quality problem, we are responsible for repair and exchange. Man-made damage is not included in this column (Before all goods are being sent to the shipping company, there are quality inspection reports and archives)otherwise we will not refund or exchange.

  The goods have been delivered:

    If the item has no quality problems, we do not support the replacement of the goods.

      Note: We will actively communicate with our customers before we start producing custom-sized products to ensure all custom product sizes are manufactured to the size of the customer asked. If the customer gives the wrong size, we are not responsible, of course we offer a service to modifies the size (additional charge).

  The goods are not delivered:

    We will free to exchange the size for within 24 hours after the order is placed, after 48 hours of ordering, we need to charge 10% of the value of the goods.(because the fabric has been wasted)

3. Shoe Exchange:

    All shoes must be unmarked (without scuffs), unworn and in new condition. Try your shoes on indoors in a carpeted area to avoid making them ineligible for a return.

About return refund:

1. For standard size products:

After the delivery of the goods, if it is a quality problem, we are responsible for repair and exchange. Man-made damage is not included in this column (Before all goods are being sent to the shipping company, there are quality inspection reports and archives) other wise we will not refund or exchange.

    The goods have been delivered:

        When we receive the goods, check that there is no damage, we will refund the total price of the goods 80%. (We will charge the order shipping fee and 20% of the cost, to the advertising and promotion expenses, order processing labor costs, raw material preparation costs and other miscellaneous cost.)

    The goods are not delivered: 

        A. For Order cancellation within 24 hours and the order status shows "Tailoring", we will full refund.  

        B. For Order cancellation after 24 hours ,and the order states shows "Tailoring", within the processing time, we will refund 90% of the total price (After 24 hours, the factory has already begun to make your item, and related products materials have been purchased, and the workers related to the production has done preparatory work, or that we have purchased the product which can not be returned to the suppliers)

        C. For Order cancellation after 24 hours ,and the order states shows "Tailored", exceed the processing time, we will refund 80% of the total price.  (We will charge the orde 20% of the cost, to the advertising and promotion expenses, order processing labor costs, raw material costs and other miscellaneous cost.)

        D. If the order status shows "Shipping", we are sorry that we could not accept any order cancellation in this case. You need to wait for the goods to be received. Refund according to the The goods have been delivered return.

2. For customized products:

    Customization doesn't support return and refund!

3. Shoe Return:

    All shoes must be unmarked (without scuffs), unworn and in new condition. Try your shoes on indoors in a carpeted area to avoid making them ineligible for a return.

Returns Times:

Returns are typically processed within 2 weeks of receiving the item. During the Halloween season (September through November), returns may take up to 3 weeks. It's a very busy (and our favorite) time of year!

Return Steps:

You may use any shipping method you like as long a tracking number can be provided.

Carefully package the items in the original shipping box or any suitable shipping carton.

Make sure you include your name and/or order number so that we know who it's from!

Returns and Exchanges are only accepted within 30 days of purchase.

For the above policies we reserve the right of final explanation.

For the orders need to change the shipping address:

1, For The orders that are unshipped:

if you want to change to another address in the same country and the address is not remote area for DHL/FedEx, we can change it for you for free; if you want to change to a different country and the shipping cost is higher, please pay the difference, but for lower shipping costs, we have no obligation to refund the difference, please fill in the correct address carefully when placing the order.

2, For the orders that are in delivery:

If you choose standard shipping method, you can call the shipping company to change the address. If you choose express shipping method, you will need to pay extra cost to change the shipping address (about USD 12.00 - USD 18.00), and we will ask you to pay the difference.